Solving your problems in 48 hours 

The local government guarantees a response to each request within 48 hours, along with its status and a deadline for its completion. In the last year alone, System 48 has recorded significant impacts in improving the efficiency municipal services, significantly increasing citizen satisfaction and saving approximately 10% of the annual budget.

The fact that Indjija is the most advanced local government in Serbia is confirmed with its successful design and implementation of System48, yet another innovative public management concept, marking local government’s commitment to respond to all citizen and business requests within 48 hours. System48 is a comprehensive management and accountability system allowing municipal leadership to monitor the work of its departments and public utility enterprises, make informed decisions, and improve the overall quality and cost-effectiveness of service delivery.

It requires all municipal departments and public utility enterprises to prepare detailed operational and financial reports, presenting them in regular weekly public meetings, each time focusing on a different department or public utility enterprise. The Mayor himself, assisted by a team of System48 analysts, is presiding over each session demonstrating his commitment to accountable and transparent management of public resources.

In the last year alone, System48 has recorded significant impacts in improving the efficiency municipal services, significantly increasing citizen satisfaction and saving approximately 10% of the municipal annual budget.

At your service 24/7 – System 48 Call Center

A vital component of the System48 is the Call Center allowing citizens and businesses alike, to report their concerns and problems related to a variety of issues in regards to the provision of municipal services. The local government guarantees a response to each request within 48 hours, along with its status and a deadline for its completion.

The problems can be reported by dialing a local number, sending an SMS, filling in an online form on Indjija’s official website or sending an email, or by simply coming into the Citizen Assistance Center. It is important to note that the requests can be sent 24 hours a day, 7 days a week.

Some of the most common problems reported are related to the following: public lighting, sewerage and drain sewage problems, construction land, rent, legalizing illegally constructed objects, investments, landscaping, solid waste removal and street cleaning, animal control, maintaining cemeteries, waterworks problems, maintaining roads and fixing potholes, illegal dumping sites, requesting various inspections, and so forth.

System48 has also served as a confidence builder by improving the communication between the service recipients and local government, reassuring the citizens and local businesses that their voices are being heard and their problems solved. It has also improved the communication channels and mutual cooperation between the local government leadership, municipal departments, and public utility enterprises.